Frequently asked questions

Answers to the questions we are asked most often about tickets and visiting the theatre. If yours is not here, call the box office on +359 64 834 376.

How do I buy a ticket online?

Open Programme, choose the performance and press Buy a ticket. Then:

1. pick your seats on the hall plan;
2. if you have a discount code, enter it and press “Apply”;
3. fill in your name, email and phone — the tickets are sent to that email;
4. pay by card.

Payment is in euro (EUR). You receive your tickets as soon as the payment goes through.

How do I receive my tickets?

An email titled “Вашите билети” (Your tickets) arrives at the address you gave, containing:

• a PDF of the tickets — save it or print it;
• a QR code for entry — one for the whole order, however many seats it holds;
• a link to open the tickets online;
• buttons to add them to Apple Wallet and Google Wallet.

They also stay available under My tickets on the device you bought them from.

Do I have to print the ticket?

No. At the door it is enough to show the QR code on your phone — from the email, from Apple/Google Wallet or from “My tickets”. A printed ticket is accepted just as well.

Can I buy a ticket at the box office?

Yes. The box office is in the theatre building, 155 Vasil Levski St, Pleven:

• Monday – Friday: 9:00 – 19:30
• Saturday: 9:00 – 13:00

You can pay in cash or by card and you receive a fiscal receipt. Phone: +359 64 834 376.

Seat availability is shared between the website and the box office — the same seat can never be sold twice.

How do I use a discount code?

Online: on the checkout page type the code into the “Discount code” field and press “Apply” — the discount is applied to the total straight away. At the box office: just tell the cashier the code.

My tickets did not arrive by email. What now?

Check your Spam and Promotions folders. The tickets also remain available under My tickets on the device you bought them from. If you still cannot find them, contact the box office on +359 64 834 376 or at info@theatre-pleven.bg and we will send them again.

Can I return or exchange a ticket?

Under art. 57, para. 12 of the Bulgarian Consumer Protection Act, the 14-day right of withdrawal does not apply to services connected with leisure activities. Tickets therefore cannot be returned simply because you changed your mind.

A cancelled or rescheduled performance is the exception — see the next question. For anything else, please talk to the box office.

What happens if a performance is cancelled or moved?

We contact you at the email address given when buying. You can choose to keep your ticket for the new date or to have your money refunded.

Is paying by card safe?

Yes. Payments are handled by Stripe, a licensed payment provider certified to the PCI DSS standard. Your card details are entered directly with Stripe; the theatre neither sees nor stores them.

I have another question

Box office: +359 64 834 376 · info@theatre-pleven.bg · 155 Vasil Levski St, Pleven